Terms and Conditions

The Terms & Conditions provided herein pertains to the use of FlyOfinder website and its contents. We recommend you to read the Terms & Conditions carefully before using this website for bookings, reservations and other transactions. You agree that these Terms & Conditions are acceptable to you. If these Terms & Conditions are not acceptable to you then please don’t use this website. We reserve the right to amend or modify these Terms & Conditions whenever so required.

Basic Terms of Use

The products and services provided by FlyOfinder will be subject to complete payment of your booking before your flight’s scheduled departure, and final ticketing will be done only after full payment is received by us.

We reserve the right to act at any time because of the following reasons:

• Cancellation of a booking before scheduled departure date. If a ticket is canceled by us then the liability towards refund will be limited.
• To withdraw, differ, alter or amend any itinerary advertised by us. In this case, we will not be responsible for additional expenses, reimbursement or consequential loss suffered by the passenger or group.
• We are only responsible for adding, modifying or waiving off any description, representation, Terms & Conditions on our website or on the brochure.

The passenger is entitled to the following:

• To embark on the tour or holiday after modifications or amendment.
• To accept any alternative flight ticket offered by us. We will however not be responsible for any additional expense, damage or consequential loss suffered by the passenger or group the two aforesaid cases.

We will not be responsible to the passenger or group for the following:

• Any higher expense, delay, loss, personal injury, sickness, death, accident, or consequential damage due to misadventure or similar other reasons.
• Any default or act of negligence by the airline, travel suppliers or any of their agent/representative delegated to provide carriage facility, meals, accommodation or other services to the passenger or group.
• Any liability on our part resulting due to this contract pertaining to any tour or holiday shall not surpass the total paid amount or whatever agreed for the same, and won’t include any additional expense or consequential damage whatsoever.

All prices are quoted in USD (U.S. dollars) or its equivalent in foreign currency. These costs may at any time be amended by us due to currency fluctuation or rise in airfares before departure. The passenger or group must pay all such increased prices whenever so required.

The passenger or group will be solely responsible for all the necessary travel documentation such as passport and visa required for the tour or holiday. We will not be responsible for the loss suffered by the passenger or group due to denied boarding in case the travel documents are inaccurate or expired. All the expenses resulting out of this will have to be borne by the passenger or group.

The cost of the Travel Protection Plan is not included in the ticket cost, and will have to be paid by the passenger or group whenever purchased.

The tour itinerary of the passenger or group is bound by the prevalent laws, rules and regulations. We will not be responsible for any changes in travel plans due to act of terrorism, act of God, or any mishap not caused by us or our associated travel suppliers.

The passenger or group should make any complaint in writing, if any, within 21 days after the conclusion of the tour or holiday. We won’t accept any complaint or request for claim after the aforesaid date.

We won’t be responsible for any claim, compensation or refund if the tour days are reduced, postponed, cancelled or re-routed due to reasons beyond our control such as fog, acts of God, weather extremes, disaster, riots, strikes, terrorist acts, war or acts of government. In such cases the rules regarding cancellation charges/refund will be applicable.

Rules regarding any kind of Dispute

FlyOfinder is committed to delivering excellent services to the passengers. Customer satisfaction is our top priority. We will promptly address in case of any dispute or problem regarding our products or services. If however we are unable to resolve any such dispute then you may pursue claims as explained in these Terms & Conditions hereunder.

• By seeking relief through mediation
• By seeking relief in small claims court

We will try to resolve all claims issue through a mediation instead of a court, except the claim is asserted by you on an individual basis in court for small claims provided they are eligible for the same. This includes any claim asserted against us or any other travel supplier associated with us.

No judge or jury is needed in the mediation. The court review of mediation award is also restricted. The damages and relief can however be awarded by a mediator similar to that of a court, and as according to these Terms & Conditions. The mediator in such cases will be done by American Arbitration Association (AAA) under its own rules, which also include the AAA Consumer Rules. The passenger has the option to get the mediation done over the phone, based on prior written submissions, or even in person within the state you are residing or at other mutually agreed location. You may confirm the Mediation decision by any court holding competent jurisdiction.

Prohibited Activities

You agree not to transfer, license, reproduce, publish, perform, display, distribute, transmit, copy, modify, or sell any information, products or services and software obtained through our website or that of our associates, which is proprietary to us, during the course of making limited number of copies of your itinerary. You also agree not to use our website for any other commercial purposes, and do other things as prohibited by law. If you do so then your booking or reservation of a tour or holiday will be immediately cancelled by us, and we may also pursue legal action against you for which you will have to bear all the litigation costs.

Taxes and Fees

Your trip cost includes government taxes and fees, and applicable airline fees. Effective tax rates at the time of booking are applied to your tickets. The passenger will be responsible for retroactive tax rate increases. Entry or Exit Fees may be charged for international flights, which is not included in your fare. If more than one airline is involved in your trip then a non-refundable fee per ticket will be applied to published price airline itineraries. Please read carefully other details provided hereunder.

• Online/On-call Ticket Processing Fee: The passenger will have to pay a nominal processing fee when making bookings online through our website or on phone through our booking agents. A processing fee of $25 for US Domestic Bookings and $75 for International Bookings will be charged in addition to the published fare.
• Paper Ticket Fees: If your itinerary involves issuing of paper tickets then we will charge a shipping and handling fee. If you somehow don’t receive you paper ticket, not because of our negligence, then an additional re-handling fee will have to be paid by you.
• Itinerary Changes/Cancellations/Refunds: For making air travel itinerary changes, as according to the applicable airline fare rules and when permitted, the passenger may have to pay a change fee to the airline ranging between $200 and $300 USD per ticket. Additionally, when making any changes through us then FlyOfinder will charge per ticket processing fee. 
• Baggage and Other Ancillary Airline Fees: You may have to pay additional fees to the airlines at the airport for exceeding free checked baggage limits as according to the airline baggage rules.
• Entry/Exit Fees: Some countries or airports charge Entry/Exit fees to enter and/or exiting the country when flying to international destinations. These fees will be in addition to airfares and not included in the ticket price.

General Instructions

These Terms & Conditions as explained above are severable. If however any provision is unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions. FlyOfinder reserves the right to terminate the users’ and customers’ access to all or part of the website, with or without notice for any reason or no reason whatsoever.